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Loan collections

Loan collections software that chases overdue loans for you

For the lender tired of finding out a loan went unpaid weeks after it slipped past due — see every loan in arrears, chase it automatically, and keep the full collections trail.

The moment it goes wrong

You open the book to reconcile, and there it is: a loan that fell due three weeks ago that nobody chased. No reminder went out. No note about a promise to pay. Just a number quietly going bad while you were busy with everything else — and by the time you spot it, the borrower’s gone cold and the friendly first nudge is long past.

Where it breaks

How a manual collections process falls apart

It’s rarely one big failure. It’s small things slipping — a missed due date here, a forgotten follow-up there — until they add up to money you can’t get back.

1

A loan slips past due and nobody notices for weeks.

The moment a repayment is missed, the loan moves into arrears and lands on a dashboard you actually look at. You see it the day it happens — not when you next reconcile the book.

2

No record of who was chased, when, or what they promised.

Every reminder sent, call logged and promise-to-pay is saved against the loan. Anyone can pick up a case and see exactly where it stands, instead of starting the chase from scratch.

3

Chasing is awkward, manual, and never quite consistent.

Automated repayment reminders go out on their own — a nudge before the due date, a firmer one after — by SMS, email or WhatsApp. The routine follow-ups happen without you having to be the bad guy every time.

4

Write-offs that blindside you at the end of the quarter.

Aging buckets, an arrears trend and your portfolio at risk show trouble building while there’s still time to act. Nothing turns bad quietly — you see the slide early and step in before it’s a loss.

Arrears at a glance

Every overdue loan, sorted by how late it is

8.1%

portfolio at risk

62%
Current
18%
1–30 days
11%
31–60 days
6%
61–90 days
3%
90+ days

Illustrative figures — your real arrears update live as repayments come in.

How it works

How Lendbox automates loan collections

Loan collections software tracks overdue loans, automates reminders, and records every follow-up — here are the three parts that actually get loans paid. Not a feature list — just the three things that turn collections from a monthly scramble into something that runs on its own.

Arrears dashboard & aging buckets

One screen that answers the only question that matters at month-end: what’s overdue, by how long, and who’s carrying the most risk. Sort by collector, branch or product and drill straight into any loan.

  • Live aging buckets: current, 1–30, 31–60, 61–90 and 90+ days
  • Portfolio-at-risk and total arrears at a glance
  • Filter by collector, branch, product or loan officer
  • Click any bucket to see the exact loans behind the number

Automated repayment reminders

Set the schedule once and let it run — a gentle nudge before the due date, a firmer follow-up after, across the channels your borrowers actually read.

  • SMS, email and WhatsApp reminders
  • Before-due and overdue schedules
  • Stops automatically once a loan is settled

Follow-up & promise-to-pay trail

A full collections and recovery history on every loan, so a chase is never duplicated and nothing falls through the cracks when a case changes hands.

  • Log calls, notes and promises-to-pay per loan
  • Assign accounts to collectors and track outcomes
  • A timestamped audit trail behind every action

Proof

Now, most clients are compliant — we have fewer problems with overdue payments. Lendbox has improved our portfolio; we have fewer bad loans because clients are mostly complying, thanks to the reminders and better tracking.
John Mulevu, Owner, Joshe Money Lending·Joshe Money Lending · Microlender, Zambia
Read the full Joshe Money Lending case study
Fewer
overdue payments
Fewer
bad loans
Follow up
from your phone, anywhere

Questions lenders ask about collections

What is loan collections software?
Loan collections software is a tool that tracks overdue loans, automates repayment reminders by SMS, email and WhatsApp, and records every follow-up and promise-to-pay so nothing slips past due unnoticed. Lendbox does this automatically across your whole portfolio.
How does Lendbox know which loans are overdue?
Lendbox’s arrears dashboard uses each loan’s repayment schedule to catch missed payments the day they happen — the loan automatically moves into arrears and into the right aging bucket. You don’t have to flag anything by hand or wait for a reconciliation to find it.
Can it chase borrowers automatically?
Lendbox automated reminders run once you set the schedule — a nudge a few days before the due date and firmer follow-ups after — going out by SMS, email or WhatsApp on their own. Reminders stop automatically as soon as the loan is settled, so nobody is chased for money they’ve already paid.
Does it keep a record of who we contacted and what they promised?
Lendbox logs every promise-to-pay, reminder and call note against the individual loan with a timestamp. When an account passes to another collector — or an auditor asks — the full follow-up history is right there, so nobody restarts the chase from zero.
Can borrowers make partial payments, and are they allocated correctly?
Lendbox accepts partial payments and allocates them against the schedule — principal, interest and any penalties — and the outstanding balance and arrears age update straight away, so the dashboard always reflects what’s actually owed.
Will it work with mobile money and the channels we already use?
Lendbox runs mobile money and channel collections end to end — arrears tracking, reminders and the follow-up trail — with reminders over SMS, email and WhatsApp. Repayments captured through your existing channels post against the loan so the arrears view stays accurate.
Can I see total arrears and portfolio-at-risk at a glance?
Lendbox’s arrears dashboard shows your portfolio at risk, total overdue and the split across aging buckets — filter by collector, branch or product to see trouble building early instead of discovering it as a write-off at quarter-end.

Stop finding bad loans too late

Start a free trial of Lendbox and have automated collections running on your book this week.

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